101 Communication Skills for Veterinary Teams

Speak with confidence over the phone and in exam room conversations. Get scripts on phone skills, exam communication, money conversations, and difficult clients in 101 Communication Skills for Veterinary Teams. This book features 101 scripts for client service representatives, veterinary nurses and assistants, managers, and doctors. Learn the right words to have impactful conversations with clients.

Click here to read a snippet of Chapter 1.
Click here to view the Table of Contents.