7 Strategies to Calm Angry Clients
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Product ID : angry_clients

7 Strategies to Calm Angry Clients

Price: $139.99
Weight: Free Shipping

Description

7 Strategies to Calm Angry Clients

Appointments are overloaded, you’re operating short-staffed, and now a jerk client is yelling at you. Again. Your team needs conflict-resolution strategies to save your sanity and rescue client relationships. What you’ll learn:

  • Let explosive clients “release their steam”
  • Keep your cool…always
  • Actively listen and confirm client concerns
  • Control the discussion with facts
  • Present solutions and get clients to agree
  • Stop potential problems before they start
  • Get real-life scenarios on how to apply these principles

WATCH A PREVIEW: Tired of arguing over drug monitoring? Here’s the solution

WHAT YOU GET

This 1-hour course includes:

  • Team enrollment
  • Unlimited 24/7 replay of recorded webinar
  • Handout with step-by-step instructions and facilitator's guide
  • Online test
  • 1 hour of CE credit
  • Watch on any device: Smartphone, tablet, and computer
  • Your training manager may view learner progress reports
  • Add or remove learners anytime at no additional cost

HOW TO WATCH RECORDED COURSES

Recorded courses include ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge. 

COURSE USE POLICY

Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions. 

For delivery details, see our Terms and Conditions.

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