7 Strategies to Calm Angry Clients
Appointments are overloaded, you’re operating short-staffed, and now a jerk client is yelling at you. Again. Your team needs conflict-resolution strategies to save your sanity and rescue client relationships. What you’ll learn:
- Let explosive clients “release their steam”
- Keep your cool…always
- Actively listen and confirm client concerns
- Control the discussion with facts
- Present solutions and get clients to agree
- Stop potential problems before they start
- Get real-life scenarios on how to apply these principles
WATCH A PREVIEW: Tired of arguing over drug monitoring? Here’s the solution
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay of recorded webinar
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Recorded courses include ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
