2022 Courses
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Product ID : 2022_courses

2022 Courses

Sale Price: $1,188.00
Compared at: $1,680.00
You Save: $492.00
Weight: Free Shipping

Description

Get training that transforms your team. Your employees will earn 12 CE hours with a new live course each month so they may ask questions. If they can’t attend, your team may watch a recorded course on the day after the live broadcast and enjoy ongoing replay. 

January 20          Survival Tips When You’re Short-Staffed

February 17         What to Say When You Raise Prices

March 17             7 Strategies to Calm Angry Clients

April 21               How to Answer, “How Much Is…?”

May 19                Be the Boss of Your Schedule

June 16               5 Ways to Improve Checkout

July 21                Organizing Your Surgery Schedule

August 18            Technology Tools Every Practice Needs

September 15      Career Pathways: A Guide to Implementing Job Levels

October 20          Smart Ways to Manage Refills

November 17       4 Phone Scenarios Every CSR Should Master

December 15       What to Say When Clients Challenge You 

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. Courses will be CE eligible through 2024 and include ongoing access.

WHAT YOU GET

  • Team enrollment
  • Live monthly courses at 12 and 3 p.m. ET so your team may ask questions
  • Unlimited 24/7 replay
  • Handouts with step-by-step instructions and facilitator's guide
  • Online tests
  • 12 hours of CE credit
  • Watch on any device: Smartphone, tablet, and computer
  • Your training manager may view learner progress reports
  • Add or remove learners anytime at no additional cost
  • Watch course previews on YouTube.com/csvets

3 BONUS COURSES [value of $420]

Enroll your team in the 2022 Course Package and enjoy 3 bonus courses with immediate access. Get Must-Have Skills for Client Service Teams:

  1. 20 Perfect Phone Scripts
  2. Everything You Need to Know About Scheduling
  3. How to Handle Challenging Callers

No promo code necessary! Your 3 bonus courses will automatically be included with your 2022 Courses. 

HOW TO WATCH LIVE AND RECORDED COURSES

Watch a new live 1-hour course every month on the third Thursday at 12 and 3 p.m. ET. You will receive Zoom links for live courses and reminders 1 week, 1 day, and 1 hour before each broadcast. 

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.

WHAT TEAMS SAY

"I learned a bunch and am more confident in my job." Jack, CSR 

"Thanks to Wendy's training, I have many resources now. My goal is to raise the quality of my hospital starting with my CSRs." Brian, Hospital Manager

"Excellent ideas for scheduling and workflow." Dr. B., Veterinarian 

"This training gets staff on the same page to create cohesive goals." Elizabeth, Veterinary Assistant


DOWNLOAD THE 2022 COURSES FLYER

Grab the 2022 CSVETS Courses Flyer and post it on an employee bulletin board. Put live courses on your hospital’s calendar to plan staff meetings or set your own training dates to watch recorded courses.

COURSE USE POLICY

Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.

For delivery details, see our Terms and Conditions.

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