Get training that will transform your team. Each course is one hour.
- Survival Tips When You’re Short-Staffed
- What to Say When You Raise Prices
- 7 Strategies to Calm Angry Clients
- How to Answer, “How Much Is…?”
- Be the Boss of Your Schedule
- 5 Ways to Improve Checkout
- Organizing Your Surgery Schedule
- Technology Tools Every Practice Needs
- Career Paths: A Guide to Implementing Job Levels
- Smart Ways to Manage Refills
- 4 Phone Scenarios Every CSR Should Master
- What to Say When Clients Challenge You
WHAT YOU GET
- Team enrollment
- Ongoing year-after-year replay
- Handouts with step-by-step instructions and facilitator's guide
- Quizzes
- 12 hours of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
- Watch course previews on YouTube.com/csvets
3 BONUS COURSES [value of $420]
Enroll your team in the 2022 Course Package and enjoy 3 bonus courses of Must-Have Skills for Client Service Teams:
- 20 Perfect Phone Scripts
- Everything You Need to Know About Scheduling
- How to Handle Challenging Callers
No promo code necessary! Your 3 bonus courses will automatically be included with your 2022 Courses.
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
WHAT TEAMS SAY
"I learned a bunch and am more confident in my job." Jack, CSR
"Thanks to Wendy's training, I have many resources now. My goal is to raise the quality of my hospital starting with my CSRs." Brian, Hospital Manager
"Excellent ideas for scheduling and workflow." Dr. B., Veterinarian
"This training gets staff on the same page to create cohesive goals." Elizabeth, Veterinary Assistant
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
