When You Can’t Handle the Tsunami of New Clients
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Product ID : tsunami_of_new_clients

When You Can’t Handle the Tsunami of New Clients

Price: $129.00
Weight: Free Shipping


With more people spending more time at home, pet adoption rates jumped 34%. “Pandemic pets” brought joy to families but put strains on veterinary teams already overloaded with appointment requests. Some practices simply stopped taking new clients, halting business growth to relieve their essential employees’ fatigue. The lifetime value of one client with one pet can be $8,900! Learn better strategies that won’t limit your hospital’s future growth:

  • Scheduling solutions to fit timely new client appointments into an already overloaded schedule
  • Sending confirmations that set first-visit expectations and prevent costly no-shows
  • Using digital timesaver tools for new client registration and patient histories
  • Creating 5-star first impressions that lead to client retention (includes how to calculate your retention rate)
  • Showing value for your prices
  • Setting up reminders for professional services and products that guarantee return visits

WATCH A PREVIEW: Never Say This to a New Client


This 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

BONUS: Facilitator's Guide to implement training 


Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. This course will be CE eligible through April 2023 and will include ongoing access. 


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time. 


Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.


Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses. This course is included in my 2021 Course Package. Why not upgrade and get more value for your training dollars? Plus earn two extra bonus courses! 

For delivery details, see our Terms and Conditions.


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