When Clients Behave Badly: DO THIS
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Product ID : when_clients_behave_badly__do_this

When Clients Behave Badly: DO THIS

Price: $129.00
Weight: Free Shipping

Description

While everyone has an occasional bad day, some clients behave badly every time they visit your hospital. If you give in, you reward their actions. Stop the never-ending drama. Get guidelines on how to document incidents, how to respond professionally, and decide whether to fix or terminate relationships. Learn conflict-resolution techniques for these situations:

  • The no-show client
  • The explosive client
  • The undecided client
  • The time-sucking client
  • The know-it-all client

WHAT YOU GET

This 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

BONUS: Facilitator's Guide to implement training 

HOW TO WATCH RECORDED COURSES

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. This course will be CE eligible through November 2023 and will include ongoing access. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.

DOWNLOAD THE 2021 COURSE FLYER

Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses. This course is included in my 2021 Course Package. Why not upgrade and get more value for your training dollars?

For delivery details, see our Terms and Conditions.

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