The Top 6 Skills for New CSRs
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Product ID : top_6_skills

The Top 6 Skills for New CSRs

Price: $129.00
Weight: Free Shipping


Your hospital is busier than ever. Your next crisis: HR experts say an employee turnover tsunami is coming. While burnout among veterinary teams was HUGE before COVID, it intensified to 80% during the pandemic. Now 27% of client service representatives plan to quit and leave the profession in 2021. If you’re not already training new hires, you will be soon. Don’t hire candidates with the same skills to fill empty jobs. You need to bounce forward, not back. Seek candidates with “upskills” who embrace using technology such as email, texting, and apps. When you hire and train CSRs in both technology and client-service skills, your team will increase practice profits. What your team will learn:

1) How to let callers hear the smile in your voice

2) Manage multiple callers gracefully

3) Lead scheduling conversations for concise calls

4) Show enthusiasm and empathy over the phone and in person

5) Embrace technology and master new ways to communicate

6) Show value for fees

WATCH A PREVIEW: Got CSR Turnover? Teach This Skill


This 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

BONUS: Facilitator's Guide to implement training


Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. This course will be CE eligible through May 2023 and will include ongoing access.


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time.


Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email with questions.


Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses. This course is included in my 2021 Course Package. Why not upgrade and get more value for your training dollars? 

For delivery details, see our Terms and Conditions.


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