Phone and Productivity Skills for CSRs: 6 Courses

Give your client service representatives (CSRs) the phone and productivity skills they need to provide amazing client experiences and generate revenue. Enjoy 6 live courses with replay for a total of 6 CE hours: 

1) January 21       End the Phone Frenzy

2) May 20            The Top 6 Skills for New CSRs

3) August 19        Everything You Need to Know About Scheduling

4) September 16  20 Perfect Phone Scripts

5) October 21       How CSRs Can Save 6 Hours a Day

6) December 16   Secrets to Keep Exams on Time

(If you enroll after the live course date, you will get immediate access to the recorded course.)

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. Courses will be CE eligible through 2023 and include ongoing access.

WHAT YOU GET

Each 1-hour course includes:

• Team enrollment
• Two live webinars at 12 and 3 p.m. ET on broadcast date. (If you enroll after the live course date, you will get immediate access to the recorded course.)
• Unlimited replay of recorded webinars
• Handouts
• 1 hour of CE credit per course
• Online tests
• CE certificates

BONUS: Facilitator's Guide with every course to implement training

HOW TO WATCH LIVE AND RECORDED COURSES

Watch each live 1-hour course on the broadcast date at 12 and 3 p.m. ET. You will receive Zoom links for live courses and reminders one week, one day, and one hour before each broadcast. 

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime.

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.

For delivery details, see our Terms and Conditions.