Deliver 5-Star Curbside Care Experiences
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Product ID : deliver_5_star_curbside_care_experiences

Deliver 5-Star Curbside Care Experiences

Price: $129.00
Weight: Free Shipping

Description

It’s the one-year anniversary of delivering curbside care. Its challenges have created overworked teams and quick-tempered clients. Clients miss seeing you and sharing emotional bonds. Let’s elevate client experiences to 5-star “concierge” care and support your team with more heartfelt thanks from pet owners. 

Learn how to set a gold standard for curbside care:

  • Develop phone scripts and confirmations so clients know what to do upon arrival
  • Make videos on how to use your app, get medication refills, and text your practice
  • Create efficient check-in processes for appointments and medication pickups (includes tips on how to greet clients at their cars and make meaningful connections)
  • Collect histories with online forms so your team can ask focused follow-up questions
  • Use video chat to fill gaps in face-to-face interactions
  • Provide digital consents and treatment plans with signature capture
  • Use secure digital payments (waiting to check out at the front desk was always a hassle)
  • Summarize today’s visit with exam report cards, “textbacks,” and video recordings 

WATCH A PREVIEW: 3 Ways to Engage Clients During Curbside Care

WHAT YOU GET

This 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

BONUS: Facilitator's Guide to implement training 

HOW TO WATCH RECORDED COURSES

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. This course will be CE eligible through March 2023 and will include ongoing access. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions. 

DOWNLOAD THE 2021 COURSE FLYER

Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses. This course is included in my 2021 Course Package. Why not upgrade and get more value for your training dollars?

For delivery details, see our Terms and Conditions.

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