2021 Courses
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Product ID : 2021_courses

2021 Courses

Sale Price: $990.00
Compared at: $1,548.00
You Save: $558.00
Weight: Free Shipping

Description

Get 12 hours of client service and communication skills training to help your team become confident communicators. Enjoy a new live 1-hour class every month for a total of 12 CE hours: 

January 21           End the Phone Frenzy

February 18         Cut Curbside Care Time in Half

March 18             Deliver 5-Star Curbside Care Experiences

April 15                When You Can’t Handle the Tsunami of New Clients

May 20                The Top 6 Skills for New CSRs

June 17               How to Compete With Online Pharmacies (and Amazon Pharmacy)

July 15                 Overcoming the “I Can’t Afford It” Objection

August 19            Everything You Need to Know About Scheduling

September 16      20 Perfect Phone Scripts

October 21           How CSRs Can Save 6 Hours a Day

November 18       When Clients Behave Badly: Do This

December 16       Secrets to Keep Exams on Time 

WHAT YOU GET

Each 1-hour course includes:

  • Team enrollment
  • Two live webinars at 12 and 3 p.m. ET on broadcast date
  • Unlimited replay of recorded webinars
  • Handouts
  • 1 hour of CE credit per course
  • Online tests
  • CE certificates

BONUS: Facilitator's Guide with every course to implement training 

ENROLL NOW FOR 2 BONUS COURSES [value of $258]

Enroll your team in the 2021 Course package now to enjoy 2 bonus courses with immediate access.

  1. The 10 Best Receptionist Tips EVER
  2. How to Triage Phone Calls

No promo code necessary! Your 2 bonus courses will automatically be included with your 2021 Courses.

HOW TO WATCH LIVE AND RECORDED COURSES

Watch a new live 1-hour course every month on the third Thursday of each month at 12 and 3 p.m. ET. You will receive Zoom links for live courses and reminders one week, one day, and one hour before each broadcast. 

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions. 

DOWNLOAD THE 2021 COURSE FLYER

Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses.

Save $558 when you enroll in this 12-course training package ($1,548 if purchased separately).

For delivery details, see our Terms and Conditions

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