2021 Courses
Description
Get 12 hours of client service and communication skills training to help your team become confident communicators. Enjoy a new live 1-hour class every month for a total of 12 CE hours:
January 21 End the Phone Frenzy
February 18 Cut Curbside Care Time in Half
March 18 Deliver 5-Star Curbside Care Experiences
April 15 When You Can’t Handle the Tsunami of New Clients
May 20 The Top 6 Skills for New CSRs
June 17 How to Compete With Online Pharmacies (and Amazon Pharmacy)
July 15 Overcoming the “I Can’t Afford It” Objection
August 19 Everything You Need to Know About Scheduling
September 16 20 Perfect Phone Scripts
October 21 How CSRs Can Save 6 Hours a Day
November 18 When Clients Behave Badly: Do This
December 16 Secrets to Keep Exams on Time
WHAT YOU GET
Each 1-hour course includes:
- Team enrollment
- Two live webinars at 12 and 3 p.m. ET on broadcast date
- Unlimited replay of recorded webinars
- Handouts
- 1 hour of CE credit per course
- Online tests
- CE certificates
BONUS: Facilitator's Guide with every course to implement training
ENROLL NOW FOR 2 BONUS COURSES [value of $258]
Enroll your team in the 2021 Course package now to enjoy 2 bonus courses with immediate access.
- The 10 Best Receptionist Tips EVER
- How to Triage Phone Calls
No promo code necessary! Your 2 bonus courses will automatically be included with your 2021 Courses.
HOW TO WATCH LIVE AND RECORDED COURSES
Watch a new live 1-hour course every month on the third Thursday of each month at 12 and 3 p.m. ET. You will receive Zoom links for live courses and reminders one week, one day, and one hour before each broadcast.
Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime.
HOSPITAL USE GUIDELINES
Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.
DOWNLOAD THE 2021 COURSE FLYER
Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses.
Save $558 when you enroll in this 12-course training package ($1,548 if purchased separately).
For delivery details, see our Terms and Conditions.
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