20 Perfect Phone Scripts
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Product ID : 20_perfect_phone_scripts

20 Perfect Phone Scripts

Price: $129.00
Weight: Free Shipping

Description

Can you hear the difference? Wrong: “ABC Veterinary Hospital. Please hold.” Right: “Welcome to ABC Veterinary Hospital. This is Wendy. I’m finishing helping another caller and will help you next. Is your pet having a medical emergency, or are you able to hold?” The right word choices and tone of voice can be the difference between positive caller interactions and negative impressions. Get 20 phone scripts your client care team will use daily:

  • Answering calls with smiles and welcoming greetings
  • Putting callers on hold and juggling multiple lines
  • Engaging callers and making connections
  • Asking questions to tailor information you’ll provide [don’t go into spiel mode]
  • Leading scheduling calls to efficiently book appointments
  • Connecting calls to the medical team and facilitating messages/voicemail
  • Explaining your fees to show value 

WHAT YOU GET

This 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

BONUS: Facilitator's Guide to implement training 

HOW TO WATCH LIVE AND RECORDED COURSES

Watch this live 1-hour course on the broadcast date at 12 and 3 p.m. ET. You will receive Zoom links for live courses and reminders one week, one day, and one hour before the broadcast. 

Recorded courses are available the following day after the live broadcast with ongoing replay. Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. This course will be CE eligible through September 2023 and will include ongoing access. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.

DOWNLOAD THE 2021 COURSE FLYER

Grab my 2021 Course Flyer and post it on an employee bulletin board. Put live course dates on your hospital’s calendar to plan staff meetings or set your own training date if employees will take recorded courses. This course is included in my 2021 Course Package. Why not upgrade and get more value for your training dollars?

For delivery details, see our Terms and Conditions.

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